Process Communication Model (PCM) Course
Gain mastery in the Process Communication Model (PCM) to enhance hiring decisions and speed up conflict resolution. This course teaches you to identify personality types, recognise stress indicators, and adjust communication styles for stronger teams and improved HR outcomes. Explore practical tools for understanding six personality types, their needs, and distress behaviours to communicate effectively and build better workplace dynamics.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Process Communication Model (PCM) Course equips you with hands-on tools to identify six personality types, their psychological needs, and distress signals. You will learn to analyse PCM profiles swiftly, improve interview techniques, evaluate role suitability, and manage conflicts using structured scripts, ethical evaluation methods, and actionable follow-up plans for immediate workplace application.
Elevify advantages
Develop skills
- Decode PCM personality types: spot needs, channels, and stress cues quickly.
- Conduct PCM-based interviews: uncover fit, stress patterns, and role alignment swiftly.
- Map and resolve conflicts: apply PCM to de-escalate and foster collaboration.
- Create PCM-informed hiring tools: develop rubrics, guides, and checklists.
- Lead key discussions: tailor communication to individual PCM profiles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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