Interviewing & Candidate Selection Course
Gain expertise in structured interviewing and candidate selection for junior customer support positions. Develop competency frameworks, implement confident scoring systems, minimise bias, and select top talent to improve CSAT, AHT, and resolution rates significantly. The course equips you with practical tools for effective hiring and team success.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches how to define ideal junior customer support specialist profiles, map competencies to KPIs, and create structured interviews with question banks and scoring rubrics. Learners will practice candidate evaluations via simulations and use interview insights for onboarding plans, development strategies, and ongoing improvements to enhance performance, retention, and customer satisfaction.
Elevify advantages
Develop skills
- Competency-based hiring: quickly define, map, and prioritise essential role competencies.
- Structured interview design: develop STAR question banks to forecast performance accurately.
- Scoring rubrics: design 1-5 scales and matrices for unbiased, fair hiring decisions.
- Candidate evaluation: analyse responses to form clear, documented recommendations for hiring.
- Onboarding alignment: convert interview data into targeted 60-90 day success plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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