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Interviewing & Candidate Selection Course

Interviewing & Candidate Selection Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches how to define ideal junior customer support specialist profiles, map competencies to KPIs, and create structured interviews with question banks and scoring rubrics. Learners will practice candidate evaluations via simulations and use interview insights for onboarding plans, development strategies, and ongoing improvements to enhance performance, retention, and customer satisfaction.

Elevify advantages

Develop skills

  • Competency-based hiring: quickly define, map, and prioritise essential role competencies.
  • Structured interview design: develop STAR question banks to forecast performance accurately.
  • Scoring rubrics: design 1-5 scales and matrices for unbiased, fair hiring decisions.
  • Candidate evaluation: analyse responses to form clear, documented recommendations for hiring.
  • Onboarding alignment: convert interview data into targeted 60-90 day success plans.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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