Behavioral Profiling Course
Master behavioural profiling to hire and develop high-performing customer support leaders. Gain skills in evidence-based assessments, structured interviews, bias reduction, and development planning for fair, data-driven HR decisions that boost team performance and organisational success.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches how to define behavioural competencies for customer support leaders, design structured hiring processes, and apply evidence-based assessments. You will learn to analyse data, identify strengths and gaps, create targeted 6-month development plans, minimise bias, and implement ethical, legally compliant practices to enhance selection, promotion, and sustained performance across your organisation.
Elevify advantages
Develop skills
- Build competency models linking behaviours to values and support KPIs quickly.
- Design fair assessments using interviews, tests, and simulations to predict fit.
- Create structured hiring processes from CV screening to offer with clear decision rules.
- Turn assessment data into action by spotting gaps and planning 6-month development paths.
- Reduce bias in selection with ethical, data-driven, and compliant HR practices.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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