Employee Journey Mapping Implementation Course
Gain expertise in employee journey mapping to reduce staff turnover and enhance engagement levels. Master analysing HR data, charting critical touchpoints, crafting focused interventions, and developing a 6-12 month roadmap that converts insights into tangible improvements in retention and productivity.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you to pinpoint retention challenges, uncover root causes, and chart vital roles across stages from pre-hire to over 24 months. You will construct data-backed personas, spot high-risk moments, devise precise interventions, and define measurable KPIs. Conclude with a hands-on roadmap, governance framework, and tracking system to foster sustained gains in employee engagement and retention.
Elevify advantages
Develop skills
- Diagnose retention issues by converting HR data into actionable problem statements.
- Create employee journey maps that are persona-driven, globally applicable, and tailored to specific roles.
- Develop targeted retention strategies covering onboarding, career progression, and manager enablement.
- Establish and monitor HR KPIs connecting journey phases to attrition rates, eNPS, and productivity metrics.
- Outline implementation plans with phased roadmaps, pilot programmes, change management, and risk mitigation.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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