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Training Effectiveness Evaluation Course

Training Effectiveness Evaluation Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Training Effectiveness Evaluation Course teaches you how to assess the actual impact of customer support training using practical tools and straightforward methods. You will learn to define KPIs such as AHT, FCR, CSAT, NPS, and quality metrics, create surveys and observation checklists, implement Kirkpatrick and ROI models, analyse quantitative and qualitative data, and convert insights into succinct, actionable reports and recommendations that stakeholders can rely on.

Elevify advantages

Develop skills

  • Build KPI-linked training evaluations for call centre performance improvements.
  • Analyse HR training data using basic statistics, tests, and clear visual dashboards.
  • Design quick, reliable surveys, interviews, and checklists for training impact.
  • Apply Kirkpatrick and ROI models to demonstrate the tangible business value of training.
  • Turn evaluation findings into concise executive reports and action plans.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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