Training Effectiveness Evaluation Course
This course equips you with essential skills to evaluate the effectiveness of customer support training programs, using KPIs, data analysis, and proven models to measure impact and drive improvements.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Training Effectiveness Evaluation Course teaches you how to assess the actual impact of customer support training using practical tools and straightforward methods. You will learn to define KPIs such as AHT, FCR, CSAT, NPS, and quality metrics, create surveys and observation checklists, implement Kirkpatrick and ROI models, analyse quantitative and qualitative data, and convert insights into succinct, actionable reports and recommendations that stakeholders can rely on.
Elevify advantages
Develop skills
- Build KPI-linked training evaluations for call centre performance improvements.
- Analyse HR training data using basic statistics, tests, and clear visual dashboards.
- Design quick, reliable surveys, interviews, and checklists for training impact.
- Apply Kirkpatrick and ROI models to demonstrate the tangible business value of training.
- Turn evaluation findings into concise executive reports and action plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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