Conflict Management Course
This course equips HR professionals with skills to master conflict management. Learners will design fair policies, lead mediations, investigate issues effectively, and coach managers. It helps build safer workplaces, lower legal risks, and transform conflicts into opportunities for trust and better performance. Participants gain practical tools for handling disputes confidently while ensuring compliance and psychological safety.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical tools in this Conflict Management Course to create clear procedures, prevent disputes, and manage sensitive cases confidently. Build secure reporting channels, perform structured interviews, conduct fair mediations, and document processes accurately. Enhance communication, minimise risks, promote psychological safety, and monitor results using measurable, compliant methods that safeguard individuals and the organisation.
Elevify advantages
Develop skills
- Design clear conflict policies and compliant HR procedures quickly.
- Lead workplace mediations to resolve tough disputes with fair written agreements.
- Conduct HR interviews using neutral questions, active listening, and de-escalation techniques.
- Investigate conflicts by collecting evidence, assessing bias, and ensuring confidentiality.
- Track outcomes with HR KPIs, follow up on cases, and minimise repeat conflicts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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