Coaching Employees Through Difficult Situations Course
Acquire essential HR coaching skills to manage conflicts, performance issues, and resistance to change effectively. Master proven coaching models, conversation scripts, and templates to conduct challenging discussions, foster trust, and develop actionable plans that promote enduring employee growth and better outcomes in the workplace.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical strategies to coach employees facing tough challenges, including conflict resolution, overcoming resistance, and addressing performance declines confidently. You will master effective coaching frameworks like GROW and SBI, learn to organise individual and group discussions, craft ethical improvement plans, maintain unbiased documentation, and leverage pre-built templates, scripts, and checklists to achieve tangible, long-term behavioural improvements through concise, targeted sessions.
Elevify advantages
Develop skills
- Empathy-based coaching: apply GROW, SBI, and DESC models in quick HR discussions.
- Mastering tough conversations: structure one-on-one sessions, set clear goals, and enforce boundaries.
- Conflict mediation skills: conduct safe joint meetings to reduce tension and restore trust.
- Action planning expertise: create 4-6 week SMART plans, monitor progress, and ensure sustained improvement.
- HR documentation proficiency: utilise templates, scripts, and logs for accurate and impartial records.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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