Basic Conflict Resolution Skills Course
This Basic Conflict Resolution Skills Course equips HR professionals with essential tools to manage workplace conflicts confidently. Participants learn communication strategies, mediation techniques, meeting facilitation, documentation practices, and emotional control to foster a positive and productive team environment. The course emphasises practical skills for analysing disputes, de-escalating tensions, and achieving sustainable resolutions in professional settings.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical skills in conflict resolution for everyday workplace disputes. Master active listening, neutral communication, nonverbal cue reading, and non-blaming feedback. Learn to structure meetings, establish group norms, document issues precisely, monitor agreements, regulate personal emotions, and facilitate discussions leading to equitable, enduring solutions.
Elevify advantages
Develop skills
- Identify conflict causes, patterns, and escalation triggers in the workplace swiftly.
- Conduct effective one-on-one and group mediation sessions for quick resolutions.
- Apply de-escalation techniques using neutral words, active listening, and I-statements.
- Plan HR meetings with clear agendas, group rules, and follow-up actions to avoid disputes.
- Document incidents, agreements, and commitments accurately and professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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