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Collections & Credit Recovery Course

Collections & Credit Recovery Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with essential tools to evaluate account risks, check affordability levels, and create practical repayment schedules that customers follow through. You will master compliant communication methods, proven call scripts, agreement templates, along with dashboards, key performance indicators, and testing techniques to enhance recovery rates, minimise complaints, and build stronger customer ties.

Elevify advantages

Develop skills

  • Master negotiation skills to develop fair and sustainable repayment plans.
  • Implement compliance-driven collections following key credit and privacy standards.
  • Apply risk assessment strategies to categorise delays and customise recovery steps swiftly.
  • Track performance using KPIs, dashboards, and A/B testing for better results.
  • Handle calls professionally with scripts, appropriate tone, and detailed records for audits.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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