Collections & Credit Recovery Course
Gain expertise in ethical collections and credit recovery processes. Learn to analyse risks, formulate feasible repayment options, negotiate effectively, monitor performance metrics, and nurture customer relationships—all while adhering strictly to financial regulations to improve recovery outcomes significantly.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with essential tools to evaluate account risks, check affordability levels, and create practical repayment schedules that customers follow through. You will master compliant communication methods, proven call scripts, agreement templates, along with dashboards, key performance indicators, and testing techniques to enhance recovery rates, minimise complaints, and build stronger customer ties.
Elevify advantages
Develop skills
- Master negotiation skills to develop fair and sustainable repayment plans.
- Implement compliance-driven collections following key credit and privacy standards.
- Apply risk assessment strategies to categorise delays and customise recovery steps swiftly.
- Track performance using KPIs, dashboards, and A/B testing for better results.
- Handle calls professionally with scripts, appropriate tone, and detailed records for audits.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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