Collections & Credit Recovery Course
Gain expertise in ethical collections and credit recovery processes. Learn to analyse risks, formulate feasible repayment options, negotiate effectively, monitor performance metrics, and nurture customer relationships—all while adhering strictly to financial regulations to improve recovery outcomes significantly.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with essential tools to evaluate account risks, check affordability levels, and create practical repayment schedules that customers follow through. You will master compliant communication methods, proven call scripts, agreement templates, along with dashboards, key performance indicators, and testing techniques to enhance recovery rates, minimise complaints, and build stronger customer ties.
Elevify advantages
Develop skills
- Master negotiation skills to develop fair and sustainable repayment plans.
- Implement compliance-driven collections following key credit and privacy standards.
- Apply risk assessment strategies to categorise delays and customise recovery steps swiftly.
- Track performance using KPIs, dashboards, and A/B testing for better results.
- Handle calls professionally with scripts, appropriate tone, and detailed records for audits.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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