Debt Collection Course
This course equips you with comprehensive knowledge in ethical and compliant debt collection practices for the finance sector. Delve into consumer protection laws, risk assessment techniques, customer hardship evaluation, and negotiation strategies to create equitable payment plans, shield your organisation from liabilities, and boost recovery rates using tested scripts, templates, and multi-channel communication approaches that ensure legal adherence and customer respect.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain essential skills in ethical debt collection, including assessing customer financial hardship, verifying identities accurately, and documenting all commitments precisely while adhering to legal and ethical guidelines. Master compliant communication methods, develop fair payment arrangements, and apply effective negotiation tactics, supported by practical scripts, templates, and checklists to minimise risks, settle overdue accounts, and safeguard your organisation's standing.
Elevify advantages
Develop skills
- Ethical debt assessment: swiftly evaluate financial hardship and repayment ability.
- Compliance-driven collections: implement FDCPA, TCPA, and data privacy regulations effectively.
- Risk identification strategies: promptly detect legal, financial, and reputational hazards.
- Multi-channel communication: craft concise, compliant plans for calls, emails, SMS, and letters.
- Negotiation expertise: formulate equitable payment schedules, settlements, and relief agreements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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