Collections Course
Gain expertise in essential collections KPIs, smart segmentation, and multi-channel contact strategies to reduce delinquency, maximise cash recovery, and control risks effectively. This course provides finance professionals with actionable tools, dashboards, and playbooks to elevate portfolio performance and drive better outcomes.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical tools to analyse arrears, create effective segments, and develop targeted contact plans that enhance recovery rates and cash inflows. You will learn to monitor key performance indicators, build insightful dashboards, fine-tune communication channels and schedules, and apply compliant scripts and playbooks for real-time monitoring and data-backed decisions.
Elevify advantages
Develop skills
- Master collections KPIs: Track cure rates, roll rates, and recovery metrics for swift decisions.
- Design effective segments: Create 3-5 practical arrears groups to improve return on investment.
- Develop contact strategies: Build omnichannel sequences to increase successful customer contacts.
- Analyse portfolio data: Interpret delinquency trends and assess risks quickly.
- Implement controls: Roll out playbooks, dashboards, and compliance measures seamlessly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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