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Collections Course

Collections Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with practical tools to analyse arrears, create effective segments, and develop targeted contact plans that enhance recovery rates and cash inflows. You will learn to monitor key performance indicators, build insightful dashboards, fine-tune communication channels and schedules, and apply compliant scripts and playbooks for real-time monitoring and data-backed decisions.

Elevify advantages

Develop skills

  • Master collections KPIs: Track cure rates, roll rates, and recovery metrics for swift decisions.
  • Design effective segments: Create 3-5 practical arrears groups to improve return on investment.
  • Develop contact strategies: Build omnichannel sequences to increase successful customer contacts.
  • Analyse portfolio data: Interpret delinquency trends and assess risks quickly.
  • Implement controls: Roll out playbooks, dashboards, and compliance measures seamlessly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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