Relationship Manager Course
Master customer segmentation, churn prevention, and communication playbooks in this Relationship Manager Course. Build loyalty, boost retention, and drive revenue with practical tools tailored for modern Business and Management professionals. The course equips you with hands-on strategies to manage customer relationships effectively in SaaS environments, ensuring sustained growth and customer satisfaction through data-driven insights and proactive engagement techniques.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Relationship Manager Course provides practical tools to reduce churn, increase loyalty, and drive expansion in SaaS. Learn customer segmentation, 0–12 month journey mapping, onboarding and activation playbooks, proactive communication planning, touchpoint scripts, retention metrics monitoring, feedback systems, and win-back plus advocacy programs for immediate application.
Elevify advantages
Develop skills
- Customer segmentation design: build data-driven, retention-focused segments quickly.
- SaaS churn analysis: identify risk signals early and apply targeted retention tactics.
- Customer journey mapping: script high-impact touchpoints across all channels.
- Onboarding playbooks: create fast time-to-value flows that boost activation.
- Retention metrics tracking: monitor NRR, churn, and health scores for decisions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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