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Relationship Manager Course

Relationship Manager Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Relationship Manager Course provides practical tools to reduce churn, increase loyalty, and drive expansion in SaaS. Learn customer segmentation, 0–12 month journey mapping, onboarding and activation playbooks, proactive communication planning, touchpoint scripts, retention metrics monitoring, feedback systems, and win-back plus advocacy programs for immediate application.

Elevify advantages

Develop skills

  • Customer segmentation design: build data-driven, retention-focused segments quickly.
  • SaaS churn analysis: identify risk signals early and apply targeted retention tactics.
  • Customer journey mapping: script high-impact touchpoints across all channels.
  • Onboarding playbooks: create fast time-to-value flows that boost activation.
  • Retention metrics tracking: monitor NRR, churn, and health scores for decisions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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