Relationship Management Course
This course equips you with essential strategies to manage key client relationships effectively, minimising churn, mitigating risks, and driving account growth. You will master stakeholder mapping, handling challenging conversations, implementing upsell techniques, and creating targeted 90-day plans to boost revenue, foster trust, and ensure sustained business partnerships in competitive markets.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain skills to assess account health, identify stakeholders, and detect early churn risks through key metrics and customer insights. Develop 90-day action plans, conduct effective quarterly business reviews, and establish governance to avoid escalations. Master scripts for tough discussions, rebuild trust post-problems, and craft safe upsell strategies with solid ROI business justifications.
Elevify advantages
Develop skills
- Diagnose account risks swiftly by identifying churn indicators and revenue dangers.
- Map stakeholders effectively to align objectives, influence outcomes, and gain strong advocates.
- Excel in difficult conversations by addressing concerns, negotiating solutions, and restoring confidence.
- Formulate upsell approaches with safe trials, compelling ROI analyses, and growth initiatives.
- Create precise 90-day stabilisation and expansion roadmaps featuring measurable KPIs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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