Problem Solving and Decision Making Course
Gain mastery in practical problem solving and decision making for business success. Diagnose issues effectively, identify root causes, manage team capacity, align stakeholders, and develop data-driven action plans to boost delivery, client satisfaction, and team performance significantly.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical tools to diagnose problems, uncover root causes, and select optimal solutions under pressure. You will learn to link complaints to metrics, assess capacity, redesign roles, balance workloads, create action plans, set KPIs, handle risks, and communicate effectively with stakeholders for consistent, timely results.
Elevify advantages
Develop skills
- Diagnostic thinking: Convert vague complaints into clear, measurable business problems.
- Root cause analysis: Use 5 Whys and Ishikawa methods to resolve delivery delays quickly.
- Capacity management: Balance roles, workloads, and skills in teams of 10-12 people.
- Decision frameworks: Evaluate options based on impact, cost, risk, and time-to-value.
- Implementation planning: Create 4-8 week action plans with KPIs and risk management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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