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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This PDCA course provides a practical, step-by-step approach to swiftly enhance customer support operations. You will learn to identify clear issues, outline processes, create focused solutions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-informed trials, evaluate outcomes, implement successful modifications, and develop a sustained improvement plan backed by thorough records, guidance, and oversight.

Elevify advantages

Develop skills

  • PDCA expertise: execute quick, data-led improvement cycles in support operations.
  • Root cause examination: identify service problems using 5 Whys, fishbone diagrams, and data.
  • KPI creation: develop precise support indicators, dashboards, and benchmarked goals.
  • Pilot implementation: plan, initiate, and assess small trials prior to complete deployment.
  • Standardisation abilities: convert successes into SOPs, guides, and expandable workflows.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.
André Felipe
André FelipePrompt Engineering Student

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