Incident Management Course
Master incident management for business operations. Gain skills to identify, prioritise, and resolve incidents swiftly using clear playbooks, communication templates, and decision frameworks. These tools safeguard clients, minimise risks, and ensure team alignment during high-pressure situations. The course equips you with practical methods to handle disruptions confidently and drive operational improvements.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Incident Management Course offers a practical framework to manage disruptions effectively. You will learn to identify and classify incidents, apply prioritisation criteria, and create repeatable response processes. Develop 4-hour action plans, utilise communication templates, monitor key metrics, and conduct post-incident reviews for continuous improvement and robust operations.
Elevify advantages
Develop skills
- Rapid incident triage: classify impact, severity, and stakeholders quickly.
- 4-hour response playbook: stabilise services fast with repeatable steps.
- Clear outage updates: send concise internal and client communications.
- Practical prioritisation: rank concurrent incidents using impact and risk.
- Post-incident reviews: turn lessons into process and playbook improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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