Front Office Management Course
This course equips you with essential skills for managing the front office in 4-star city hotels. You will learn staffing and shift planning, optimised check-in and checkout processes, effective guest communication, upselling techniques, complaint recovery strategies, and performance metrics. These competencies will enhance service quality, boost revenue, and improve team efficiency in the hospitality industry.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical skills to manage a guest-centric front desk in a 4-star city hotel. Master staffing, shift planning, efficient check-in and checkout including digital options, complaint handling, PMS utilisation, internal communication, upselling, and key performance metrics to optimise operations, elevate guest satisfaction, and drive revenue growth swiftly.
Elevify advantages
Develop skills
- Master front desk operations for smooth arrivals and departures in 4-star city hotels.
- Develop guest communication and upselling skills to increase revenue effectively.
- Learn structured complaint handling and recovery to build guest loyalty.
- Acquire shift planning, staffing, and training tactics for efficient team management.
- Gain proficiency in PMS, payments, and reporting to reduce errors and delays.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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