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Front Office Management Course

Front Office Management Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain practical skills to manage a guest-centric front desk in a 4-star city hotel. Master staffing, shift planning, efficient check-in and checkout including digital options, complaint handling, PMS utilisation, internal communication, upselling, and key performance metrics to optimise operations, elevate guest satisfaction, and drive revenue growth swiftly.

Elevify advantages

Develop skills

  • Master front desk operations for smooth arrivals and departures in 4-star city hotels.
  • Develop guest communication and upselling skills to increase revenue effectively.
  • Learn structured complaint handling and recovery to build guest loyalty.
  • Acquire shift planning, staffing, and training tactics for efficient team management.
  • Gain proficiency in PMS, payments, and reporting to reduce errors and delays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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