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Front Office Management Course

Front Office Management Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain practical skills to manage a guest-centric front desk in a 4-star city hotel. Master staffing, shift planning, efficient check-in and checkout including digital options, complaint handling, PMS utilisation, internal communication, upselling, and key performance metrics to optimise operations, elevate guest satisfaction, and drive revenue growth swiftly.

Elevify advantages

Develop skills

  • Master front desk operations for smooth arrivals and departures in 4-star city hotels.
  • Develop guest communication and upselling skills to increase revenue effectively.
  • Learn structured complaint handling and recovery to build guest loyalty.
  • Acquire shift planning, staffing, and training tactics for efficient team management.
  • Gain proficiency in PMS, payments, and reporting to reduce errors and delays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.
André Felipe
André FelipePrompt Engineering Student

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