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Front Office Course

4/5
Front Office Course
4.0 in rating
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain essential skills to manage a 4-star hotel front desk effectively. Master PMS systems, control overbooking, safeguard revenue, and maintain precise records. Excel in guest interactions, resolving complaints, and service recovery, while coordinating seamlessly with housekeeping, maintenance, reservations, and night audit teams. Develop composure under stress, protect average daily rate, and ensure consistent guest satisfaction across every shift.

Elevify advantages

Develop skills

  • Master front desk operations to handle a 4-star hotel lobby efficiently during peak times.
  • Proficiently manage PMS and reservations for quick check-ins, overbooking control, and OTA integrations.
  • Make revenue-protecting decisions on upgrades, complimentary stays, and walk-ins without impacting ADR.
  • Employ effective guest recovery strategies using scripts, empathy, and appropriate compensations.
  • Cultivate a professional demeanor to remain calm, credible, and guest-focused under pressure.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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