Front Office Course
This course equips you with comprehensive expertise in front office operations for a 4-star hotel. Learn to handle overbooking, PMS systems, guest complaints, and coordination with other departments. Protect revenue streams, enhance customer experiences, and cultivate strong leadership abilities in business and hotel management, ensuring smooth operations and professional excellence in high-pressure environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain essential skills to manage a 4-star hotel front desk effectively. Master PMS systems, control overbooking, safeguard revenue, and maintain precise records. Excel in guest interactions, resolving complaints, and service recovery, while coordinating seamlessly with housekeeping, maintenance, reservations, and night audit teams. Develop composure under stress, protect average daily rate, and ensure consistent guest satisfaction across every shift.
Elevify advantages
Develop skills
- Master front desk operations to handle a 4-star hotel lobby efficiently during peak times.
- Proficiently manage PMS and reservations for quick check-ins, overbooking control, and OTA integrations.
- Make revenue-protecting decisions on upgrades, complimentary stays, and walk-ins without impacting ADR.
- Employ effective guest recovery strategies using scripts, empathy, and appropriate compensations.
- Cultivate a professional demeanor to remain calm, credible, and guest-focused under pressure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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