PDCA (Plan-Do-Check-Act) Course
This course teaches the PDCA cycle for improving customer support through structured planning, execution, evaluation, and standardization.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step approach to swiftly enhance customer support operations. You will learn to identify clear issues, outline processes, create focused solutions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-informed trials, evaluate outcomes, implement successful modifications, and develop a sustained improvement plan backed by thorough records, guidance, and oversight.
Elevify advantages
Develop skills
- PDCA expertise: execute quick, data-led improvement cycles in support operations.
- Root cause examination: identify service problems using 5 Whys, fishbone diagrams, and data.
- KPI creation: develop precise support indicators, dashboards, and benchmarked goals.
- Pilot implementation: plan, initiate, and assess small trials prior to complete deployment.
- Standardisation abilities: convert successes into SOPs, guides, and expandable workflows.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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PDF Course