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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This PDCA course provides a practical, step-by-step approach to swiftly enhance customer support operations. You will learn to identify clear issues, outline processes, create focused solutions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-informed trials, evaluate outcomes, implement successful modifications, and develop a sustained improvement plan backed by thorough records, guidance, and oversight.

Elevify advantages

Develop skills

  • PDCA expertise: execute quick, data-led improvement cycles in support operations.
  • Root cause examination: identify service problems using 5 Whys, fishbone diagrams, and data.
  • KPI creation: develop precise support indicators, dashboards, and benchmarked goals.
  • Pilot implementation: plan, initiate, and assess small trials prior to complete deployment.
  • Standardisation abilities: convert successes into SOPs, guides, and expandable workflows.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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