Quality Monitoring Course
5/5
Master quality monitoring in customer support operations. Gain skills to design practical KPIs, set up reliable data collection systems, conduct effective quality reviews and coaching sessions, manage risks, and roll out scalable improvement programs for better CSAT, quicker resolutions, and steady performance across teams.

5.0 in rating
flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches designing practical KPIs, building data collection systems, creating clear reports for all organisation levels, running quality reviews, coaching, feedback loops, managing risks and data quality, and implementing a roadmap for scalable improvement in support operations.
Elevify advantages
Develop skills
- Design actionable KPIs: build clear, practical support quality indicators.
- Implement data pipelines: integrate CRM, ticketing, chat, and voice metrics fast.
- Run effective quality reviews: sampling, scoring rubrics, and coaching tactics.
- Lead quality rollouts: pilot, scale, and embed continuous improvement quickly.
- Manage monitoring risks: prevent data gaps, bias, and metric gaming in practice.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

André FelipePrompt Engineering Student
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