Conflict Resolution Skills Course
Acquire essential conflict resolution skills for business and management roles. This course covers proven frameworks, coaching methods, feedback techniques, and facilitation tools to transform workplace tensions into clear agreements, stronger teams, and improved performance results. Participants gain practical strategies to handle disputes effectively, fostering collaboration and long-term organisational success.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with practical tools to identify conflicts, establish clear team agreements, and conduct effective individual or group discussions. Explore established methods such as interest-based negotiation, Crucial Conversations principles, Nonviolent Communication, and SBI feedback model, along with specific techniques for providing feedback, running mediation meetings, ensuring accountability, and following up on performance to boost teamwork and achieve lasting outcomes.
Elevify advantages
Develop skills
- Diagnose workplace conflicts by identifying root causes and their business impact swiftly.
- Conduct difficult conversations with clear and calm feedback to minimise defensiveness.
- Facilitate mediation sessions for one-on-one or group meetings leading to quick agreements.
- Create team agreements outlining roles, workflows, and KPIs to prevent future conflicts.
- Ensure accountability by tracking commitments, coaching performance, and sustaining changes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

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