Business Process Management (BPM) Course
This course equips you with essential Business Process Management techniques focused on order-to-cash cycles. You will learn to document existing processes, create optimised automated workflows, establish performance KPIs, handle risks effectively, and achieve tangible gains in operational efficiency, quicker cash cycles, and superior customer experiences throughout your organisation.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical skills in Business Process Management (BPM) to map current workflows, identify inefficiencies and waste, and redesign streamlined order-to-cash processes. Master BPMN notation, stakeholder analysis, automation strategies, KPI monitoring, and governance frameworks to minimise delays, reduce errors, enhance customer satisfaction, and execute improvements using defined metrics, risk management, and actionable roadmaps.
Elevify advantages
Develop skills
- Map and analyse current processes to quickly uncover waste, delays, and bottlenecks.
- Redesign order-to-cash processes for greater speed, precision, and customer satisfaction.
- Identify automation and RPA potentials to eliminate manual tasks and errors swiftly.
- Develop KPI dashboards and alerts for real-time SLA tracking and O2C issue resolution.
- Execute low-risk BPM implementations with defined metrics, pilot testing, and change management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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