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KPI-Based Analysis and Improvement Actions Course

KPI-Based Analysis and Improvement Actions Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches designing effective KPIs, creating reusable dashboards, and transforming data into actionable performance insights. You will learn to evaluate profitability, utilisation, quality, and client satisfaction, conduct root cause analysis, benchmark performance, and develop targeted improvement plans using ready-to-use templates and monitoring processes.

Elevify advantages

Develop skills

  • Design KPI dashboards to create quick, executive-ready reports.
  • Analyse profitability through margins, utilisation, and billing metrics.
  • Diagnose root causes by linking KPI deviations to operational issues.
  • Develop client quality metrics including CSAT, NPS, rework, and retention.
  • Plan KPI-driven actions to form targeted, trackable improvement strategies.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.
André Felipe
André FelipePrompt Engineering Student

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