Salon Protocol & Client Care Training
Gain expertise in salon protocols, front desk etiquette, and client consultations. Learn to manage bookings, scheduling, conflict resolution, and professional communication, ensuring every client enjoys a seamless hairdressing experience from initial contact to the final styling.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with practical skills to handle client consultations, match services to their needs, and discuss pricing confidently. You will master professional reception practices, effective communication via phone, SMS, email, and face-to-face interactions, along with strategies for scheduling appointments, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences.
Elevify advantages
Develop skills
- Expert client consultations: quickly align hair goals with suitable services.
- Confident salon communication: use ready scripts for calls, texts, and personal interactions.
- Master smooth scheduling: optimise bookings, waitlists, and stylist schedules.
- Professional front desk manners: greet, rebook, and retain all clients.
- Handle conflicts calmly: resolve complaints, no-shows, and refunds effortlessly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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