IVR and Telephone Voice-Over Course
This course equips you to excel in IVR and phone voice-overs for banks. You will learn to write simple scripts, design easy caller paths, perfect voice style, rhythm, and focus, and produce studio-quality audio. Deliver reliable prompts that reassure customers, share key details, and guide them effortlessly through calls.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain skills in creating clear banking IVR menus, scripting short prompts, and adapting language for diverse callers. Master IVR structure, user navigation paths, data privacy standards, accessibility guidelines, along with voice tone, speed control, and stress techniques to build confidence and understanding. Develop a smooth process for recording, editing, quality checks, and final delivery to make telephone systems professional, rule-compliant, and user-friendly.
Elevify advantages
Develop skills
- IVR script creation: design simple banking menus for quick caller navigation.
- Voice performance for IVR: manage pitch, speed, and stress for reliable bank messages.
- Professional recording setup: record crisp, uniform IVR sound using standard equipment.
- Telephony audio processing: apply de-essing, compression, and balancing for sharp playback.
- IVR testing and delivery: verify navigation, organise files, and provide complete client packages.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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