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IVR and Telephone Voice-Over Course

IVR and Telephone Voice-Over Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain skills in creating clear banking IVR menus, scripting short prompts, and adapting language for diverse callers. Master IVR structure, user navigation paths, data privacy standards, accessibility guidelines, along with voice tone, speed control, and stress techniques to build confidence and understanding. Develop a smooth process for recording, editing, quality checks, and final delivery to make telephone systems professional, rule-compliant, and user-friendly.

Elevify advantages

Develop skills

  • IVR script creation: design simple banking menus for quick caller navigation.
  • Voice performance for IVR: manage pitch, speed, and stress for reliable bank messages.
  • Professional recording setup: record crisp, uniform IVR sound using standard equipment.
  • Telephony audio processing: apply de-essing, compression, and balancing for sharp playback.
  • IVR testing and delivery: verify navigation, organise files, and provide complete client packages.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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