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CX Design Course

CX Design Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with practical tools to create clear and effective customer experiences for digital savings products. You will learn quick research techniques, persona development, and journey mapping for onboarding, support, and engagement phases. Develop compelling value propositions, establish UX principles, design detailed user flows and microcopy, and define metrics to measure, refine, and launch superior experiences confidently.

Elevify advantages

Develop skills

  • Develop CX personas and needs by converting user goals and pain points into precise, actionable profiles.
  • Master problem framing by creating concise value propositions that connect user requirements with business results.
  • Learn metrics and validation by setting KPIs and conducting rapid tests to demonstrate CX effectiveness quickly.
  • Expertise in journey mapping to design complete savings user flows across app, email, and support channels.
  • Build interaction flows by designing intuitive paths and microcopy for setting up and handling savings goals.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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