Customer Experience Design Course
Gain expertise in customer experience design for SaaS products. Master user research, journey mapping, UX metrics, prototyping, and A/B testing to refine key flows such as time tracking and invoicing. This boosts conversions and delivers user-friendly product experiences that drive satisfaction and growth.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you to identify problems, map existing user journeys, and create efficient flows for time tracking, invoicing, and dashboards. You will learn user research techniques, usability testing, analytics setup, A/B testing, KPI monitoring, accessibility standards, and internationalization practices. Develop practical, testable experiences that minimise friction, enhance user satisfaction, and enable measurable business growth.
Elevify advantages
Develop skills
- UX research for SaaS: conduct interviews, surveys, and map freelancer journeys quickly.
- Experience strategy: identify UX problems, KPIs, and set measurable CX goals fast.
- Flow design: create dashboards, timers, and invoicing screens that drive conversions.
- Prototyping and testing: develop lean prototypes and validate UX using real metrics.
- Implementation and handoff: document designs, monitor funnels, and A/B test enhancements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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