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CSAT Course

CSAT Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches you to identify drops in customer satisfaction, chart customer journeys, and convert research into actionable hypotheses. Gain hands-on skills in conducting interviews, surveys, analytics, and usability tests, then link findings to prioritisation, deployment plans, and ongoing monitoring. Develop reusable processes, ethical standards, and metrics to boost CSAT in B2C SaaS products consistently.

Elevify advantages

Develop skills

  • Set up CSAT analytics: track events, segment users, and monitor scores efficiently.
  • Conduct impactful customer research: perform interviews, surveys, and usability testing.
  • Diagnose CSAT issues: map journeys, uncover root causes, and assess impact swiftly.
  • Design with CSAT focus: implement UX enhancements, test via A/B, and refine.
  • Plan CSAT rollouts: rank priorities, schedule releases, and track after launch.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.
André Felipe
André FelipePrompt Engineering Student

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