CSAT Course
Master CSAT strategies for product management and design in SaaS environments. Learn to pinpoint satisfaction declines, execute effective experiments, enhance user experience, and unite teams across functions. Acquire practical tools to deliver superior features, measure results, and transform data into tangible customer delight, ensuring sustained improvements in B2C settings.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to identify drops in customer satisfaction, chart customer journeys, and convert research into actionable hypotheses. Gain hands-on skills in conducting interviews, surveys, analytics, and usability tests, then link findings to prioritisation, deployment plans, and ongoing monitoring. Develop reusable processes, ethical standards, and metrics to boost CSAT in B2C SaaS products consistently.
Elevify advantages
Develop skills
- Set up CSAT analytics: track events, segment users, and monitor scores efficiently.
- Conduct impactful customer research: perform interviews, surveys, and usability testing.
- Diagnose CSAT issues: map journeys, uncover root causes, and assess impact swiftly.
- Design with CSAT focus: implement UX enhancements, test via A/B, and refine.
- Plan CSAT rollouts: rank priorities, schedule releases, and track after launch.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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