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CSAT Course

CSAT Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches you to identify drops in customer satisfaction, chart customer journeys, and convert research into actionable hypotheses. Gain hands-on skills in conducting interviews, surveys, analytics, and usability tests, then link findings to prioritisation, deployment plans, and ongoing monitoring. Develop reusable processes, ethical standards, and metrics to boost CSAT in B2C SaaS products consistently.

Elevify advantages

Develop skills

  • Set up CSAT analytics: track events, segment users, and monitor scores efficiently.
  • Conduct impactful customer research: perform interviews, surveys, and usability testing.
  • Diagnose CSAT issues: map journeys, uncover root causes, and assess impact swiftly.
  • Design with CSAT focus: implement UX enhancements, test via A/B, and refine.
  • Plan CSAT rollouts: rank priorities, schedule releases, and track after launch.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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