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Voice of The Customer Course
Unlock the potential of customer insights with our Voice of the Customer Course, tailored for marketing professionals keen to excel. Delve into data analysis methods, prioritise feedback that can be acted upon, and effectively categorise customer insights. Learn to integrate VoC into your business strategy, improve customer experience, and measure success using key metrics. Master feedback collection techniques, from social media monitoring to conducting effective surveys, and develop actionable plans to address customer concerns and increase customer loyalty.
- Analyse customer data: Master tools for insightful data analysis.
- Prioritise feedback: Learn to identify customer insights that can be acted upon.
- Integrate VoC: Embed customer voice into strategic decision-making.
- Design surveys: Craft effective surveys to gather valuable feedback.
- Communicate changes: Effectively communicate updates to customers.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Unlock the potential of customer insights with our Voice of the Customer Course, tailored for marketing professionals keen to excel. Delve into data analysis methods, prioritise feedback that can be acted upon, and effectively categorise customer insights. Learn to integrate VoC into your business strategy, improve customer experience, and measure success using key metrics. Master feedback collection techniques, from social media monitoring to conducting effective surveys, and develop actionable plans to address customer concerns and increase customer loyalty.
Elevify advantages
Develop skills
- Analyse customer data: Master tools for insightful data analysis.
- Prioritise feedback: Learn to identify customer insights that can be acted upon.
- Integrate VoC: Embed customer voice into strategic decision-making.
- Design surveys: Craft effective surveys to gather valuable feedback.
- Communicate changes: Effectively communicate updates to customers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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