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Voice Of The Customer Course

Voice Of The Customer Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Voice of the Customer Course teaches you how to set clear VoC goals, map suitable feedback channels, and create concise surveys and interviews that respect privacy and ethics. Learn to organise and analyse quantitative and qualitative data, uncover themes, and transform insights into focused initiatives, experiments, and A/B tests, supported by practical roadmaps, dashboards, and stakeholder-ready templates.

Elevify advantages

Develop skills

  • VoC goal-setting: Turn churn and slowdown into sharp, SaaS-ready VoC targets.
  • Feedback design: Build concise surveys, NPS flows, and interview guides fast.
  • VoC analytics: Organise, code, and visualise customer data for clear insights.
  • Insight to action: Convert VoC themes into product, UX, and messaging changes.
  • Prioritisation & testing: Rank VoC ideas, run lean A/B tests, and track impact.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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