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Customer Experience Training Course

Customer Experience Training Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Customer Experience Training Course teaches how to convert brand promises into reliable, high-impact customer interactions. Gain skills in analysing training needs, mapping core competencies, and developing targeted modules for in-store, phone, email, chat, and social channels. Create practical role-plays, simulations, and measurement strategies using CSAT, NPS, and KPIs to achieve enduring performance gains.

Elevify advantages

Develop skills

  • CX needs analysis: identify training gaps quickly using feedback and performance data.
  • CX module design: create short, effective sessions for all service channels.
  • CX measurement: monitor CSAT, NPS, and handle time to demonstrate marketing impact.
  • CX change rollout: plan pilots, train trainers, and maintain new frontline behaviours.
  • CX simulations: employ role-plays and mystery shoppers to enhance real-world skills.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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