Customer Experience Training Course
Enhance your marketing effectiveness through the Customer Experience Training Course. Master skill mapping, CX-focused training design, and leverage data, role-plays, and KPIs to transform every customer interaction into a consistent, loyalty-building brand experience that drives sustained performance improvements across in-store, phone, email, chat, and social channels.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Customer Experience Training Course teaches how to convert brand promises into reliable, high-impact customer interactions. Gain skills in analysing training needs, mapping core competencies, and developing targeted modules for in-store, phone, email, chat, and social channels. Create practical role-plays, simulations, and measurement strategies using CSAT, NPS, and KPIs to achieve enduring performance gains.
Elevify advantages
Develop skills
- CX needs analysis: identify training gaps quickly using feedback and performance data.
- CX module design: create short, effective sessions for all service channels.
- CX measurement: monitor CSAT, NPS, and handle time to demonstrate marketing impact.
- CX change rollout: plan pilots, train trainers, and maintain new frontline behaviours.
- CX simulations: employ role-plays and mystery shoppers to enhance real-world skills.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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