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Customer Experience Training Course

Customer Experience Training Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Customer Experience Training Course teaches how to convert brand promises into reliable, high-impact customer interactions. Gain skills in analysing training needs, mapping core competencies, and developing targeted modules for in-store, phone, email, chat, and social channels. Create practical role-plays, simulations, and measurement strategies using CSAT, NPS, and KPIs to achieve enduring performance gains.

Elevify advantages

Develop skills

  • CX needs analysis: identify training gaps quickly using feedback and performance data.
  • CX module design: create short, effective sessions for all service channels.
  • CX measurement: monitor CSAT, NPS, and handle time to demonstrate marketing impact.
  • CX change rollout: plan pilots, train trainers, and maintain new frontline behaviours.
  • CX simulations: employ role-plays and mystery shoppers to enhance real-world skills.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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