Customer Retention Course
This course equips you to excel in retaining customers for subscription services. Discover how to outline customer paths, cut down initial drop-offs, craft powerful lifecycle marketing efforts, and develop a 90-day plan that lifts customer lifetime value, boosts user involvement, and improves marketing returns on investment. Perfect for growth-focused teams aiming to sustain revenue streams effectively.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain skills to chart complete customer journeys, group users by actions, and create onboarding for quick activation. Master churn analysis, 90-day retention strategies, and lifecycle emails, push notifications, and in-app messages. Get practical tips on testing, key metrics, and processes to expand successful tactics swiftly.
Elevify advantages
Develop skills
- Design customer journeys by outlining stages, feelings, and key churn risks.
- Analyse retention data including cohorts, churn causes, and vital subscription metrics.
- Develop lifecycle messages for email, push, and in-app to increase renewals.
- Optimise onboarding via A/B tests, prompts, and user experience for habits.
- Create 90-day retention plans, manage budgets, and measure outcomes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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