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Customer Delight Strategies Course

Customer Delight Strategies Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Discover how to chart subscription customer journeys, identify pivotal delight opportunities, and develop specific tactics for onboarding, support, renewals, escalations, and cancellations. Gain skills to empower agents with effective scripts, define measurable KPIs, gather actionable feedback, and create a streamlined plan to improve retention, ratings, and enduring loyalty.

Elevify advantages

Develop skills

  • Map subscription journeys to identify key delight moments quickly.
  • Design targeted delight tactics for onboarding, support, renewal, and winback.
  • Equip agents with scalable scripts, guidelines, and empathy training.
  • Establish CX KPIs using NPS, churn, and CSAT for achievable goals.
  • Implement quick-win plans by prioritising, testing, and deploying cost-effective upgrades.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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