Customer Delight Strategies Course
This course equips subscription businesses with strategies to delight customers. Learners map critical journey moments, create impactful touchpoints, train agents using effective scripts, and monitor metrics like NPS, CSAT, and churn to foster loyalty and positive reviews. It focuses on practical steps for enhancing retention and customer satisfaction through targeted interventions.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Discover how to chart subscription customer journeys, identify pivotal delight opportunities, and develop specific tactics for onboarding, support, renewals, escalations, and cancellations. Gain skills to empower agents with effective scripts, define measurable KPIs, gather actionable feedback, and create a streamlined plan to improve retention, ratings, and enduring loyalty.
Elevify advantages
Develop skills
- Map subscription journeys to identify key delight moments quickly.
- Design targeted delight tactics for onboarding, support, renewal, and winback.
- Equip agents with scalable scripts, guidelines, and empathy training.
- Establish CX KPIs using NPS, churn, and CSAT for achievable goals.
- Implement quick-win plans by prioritising, testing, and deploying cost-effective upgrades.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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