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How to Create a Customer Journey Map Course

How to Create a Customer Journey Map Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain skills to create a full customer journey map for online fashion retail. Start with data-driven personas, map actions, thoughts, emotions, touchpoints, and channels. Spot pain points, prioritise opportunities using ICE and RICE, and produce strategic actions, KPIs, executive summary, and a professional presentation-ready map.

Elevify advantages

Develop skills

  • Develop fashion buyer personas using public data sources.
  • Map full customer journeys covering stages, touchpoints, emotions, and issues.
  • Analyse journey data by combining reviews, analytics, and key signals.
  • Prioritise fast improvements with ICE and RICE frameworks.
  • Design executive-level journey maps with summaries and action plans.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

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EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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