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CRM (Customer Relationship Management) Training

CRM (Customer Relationship Management) Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This CRM course teaches converting customer data into retention strategies that boost repeat buys and lifetime value. Define CRM goals and KPIs, create smart segments, build welcome, post-purchase, win-back, and loyalty journeys via email, SMS, push, and on-site channels, ensure privacy compliance, and follow a 90-day plan for launching, testing, and refining top campaigns.

Elevify advantages

Develop skills

  • Design retention journeys: create effective welcome, post-purchase, and win-back flows.
  • Master CRM segmentation: form RFM, lifecycle, and engagement-based customer segments.
  • Plan CRM with KPIs: establish and monitor retention, LTV, and revenue targets quickly.
  • Execute multi-channel CRM: enhance email, SMS, push, and on-site campaigns for better ROI.
  • Implement 90-day CRM plan: deploy journeys, conduct tests, and generate reports systematically.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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