CRM (Customer Relationship Management) Training
Gain expertise in CRM for marketing by defining retention KPIs, crafting high-impact email, SMS, and push journeys, segmenting customers based on value and behaviour, and executing a 90-day roadmap to enhance repeat purchases, lifetime value, and customer loyalty.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This CRM course teaches converting customer data into retention strategies that boost repeat buys and lifetime value. Define CRM goals and KPIs, create smart segments, build welcome, post-purchase, win-back, and loyalty journeys via email, SMS, push, and on-site channels, ensure privacy compliance, and follow a 90-day plan for launching, testing, and refining top campaigns.
Elevify advantages
Develop skills
- Design retention journeys: create effective welcome, post-purchase, and win-back flows.
- Master CRM segmentation: form RFM, lifecycle, and engagement-based customer segments.
- Plan CRM with KPIs: establish and monitor retention, LTV, and revenue targets quickly.
- Execute multi-channel CRM: enhance email, SMS, push, and on-site campaigns for better ROI.
- Implement 90-day CRM plan: deploy journeys, conduct tests, and generate reports systematically.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course