Client Satisfaction Training
Gain mastery in client satisfaction tailored for marketing professionals: chart client journeys, set up robust CSAT and NPS programmes, construct dependable dashboards, and execute experiments that convert feedback into improved retention rates, superior campaigns, and tangible revenue growth. This course provides practical tools to elevate client experiences and drive business success through data-driven insights and optimisation techniques.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to assess and enhance client happiness through CSAT, NPS, CES, and behavioural metrics. You will learn to chart customer journeys, create effective measurement strategies, maintain data accuracy, and develop intuitive dashboards for stakeholders. Additionally, you will gain expertise in conducting experiments, establishing governance, and optimising processes continuously to make every client interaction smoother, quicker, and more satisfying.
Elevify advantages
Develop skills
- Design intuitive client satisfaction dashboards featuring CSAT, NPS, and trend analytics.
- Establish reliable feedback data systems with quality checks, single source of truth, and best practices.
- Map marketing client journeys to identify key satisfaction touchpoints.
- Develop quick, unbiased surveys and in-app feedback mechanisms for marketers.
- Conduct efficient A/B tests to refine messaging, onboarding, and boost client happiness.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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