e-reputation training
Gain expertise in managing online reputation for brands. Learn to identify crises promptly, prioritise spreading issues, create tailored responses for different platforms, apply pre-built templates, and monitor key performance indicators to protect and boost brand trust in digital spaces.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips you to safeguard and enhance brand image on social media, review sites, and forums. Master quick crisis spotting, prioritisation, and response strategies, along with crafting effective messages, compliant replies, and executive updates. Utilise practical tools, monitoring processes, and performance metrics to develop a complete guide for managing challenges and building lasting online credibility.
Elevify advantages
Develop skills
- Crisis triage expertise: quickly assess, prioritise, and control viral problems.
- Social response strategies: develop rapid, platform-specific replies to de-escalate situations.
- Review and forum management: handle ratings, disputes, and discussion threads effectively.
- Legally compliant messaging: create clear, regulation-friendly statements on product quality.
- Reputation analytics: monitor sentiment, metrics, and test messages for better results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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