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CRM & Customer Experience Course

CRM & Customer Experience Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches you to convert customer data into targeted goals, precise segments, and revenue-generating automated customer journeys. You will master designing welcome series, loyalty programs, VIP treatments, win-back strategies, and cart abandonment flows, while applying advanced personalisation techniques, ensuring data cleanliness and seamless integrations, and monitoring key metrics such as retention rates, customer lifetime value, average order value, and conversion rates to make every campaign data-driven, optimised, and profit-oriented.

Elevify advantages

Develop skills

  • Develop ecommerce CRM journeys: quickly deploy win-back, VIP, and post-purchase campaigns.
  • Create data-driven customer segments: accurately target new, at-risk, and high-value customers.
  • Set up CRM technology stack: integrate store data, cleanse information, and enable tracking swiftly.
  • Deliver personalised customer experiences at scale: use dynamic content, product suggestions, and optimal timing.
  • Evaluate CRM return on investment: monitor CLTV, retention, AOV, and uplift via intuitive dashboards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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