Conversational Design Course
Master conversational design for financial assistants. Gain skills in intent mapping, persona and voice, flow architecture, error handling, and validation to deliver clear, empathetic, high-performing chat experiences that users trust and rely on confidently.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Conversational Design Course equips you with practical skills to build clear, trustworthy financial assistants quickly. You will learn intent mapping, entity extraction, and conversation flow architecture, followed by creating natural dialogues, microcopy, and empathetic responses. Additionally, cover failure handling, compliance, rapid research, prototyping, and measurement to ensure every interaction is safe, efficient, and user-friendly.
Elevify advantages
Develop skills
- Intent mapping: design clear, high-accuracy intents and entities quickly.
- Conversation flows: build reliable multi-turn journeys with smart recovery.
- Voice and tone: craft trusted, empathetic financial assistant microcopy.
- Error handling: script de-escalation, fallbacks, and safe confirmation steps.
- Rapid validation: prototype, test, and optimise conversational UX with data.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

André FelipePrompt Engineering Student
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