Service Design Course
Master end-to-end service design for retail. Map journeys, run user research, build service blueprints, and define metrics that drive repeat purchases, higher NPS, and smoother operations across delivery, support, and partner networks. This course equips you with practical tools to enhance retail experiences from purchase to support, ensuring customer satisfaction and business growth.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Service Design Course gives you practical tools to improve end-to-end retail experiences, from online purchase to delivery, assembly, and support. Learn to map journeys, blueprint services, align partners, and optimize operations with clear metrics, experiments, and feedback loops. Build confident recommendations, manage change, and create reliable, customer-centered retail services that drive measurable results.
Elevify advantages
Develop skills
- Service journey mapping: design end-to-end retail experiences that convert.
- Service blueprinting: align frontstage, backstage, and partners in one view.
- Rapid user research: run lean studies and turn insights into clear actions.
- Metrics and experimentation: pick KPIs and test service changes with confidence.
- Operations integration: connect systems, SLAs, and workflows for smooth delivery.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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