Conversational Design Course
Master conversational design for financial assistants. Gain skills in intent mapping, persona and voice, flow architecture, error handling, and validation to deliver clear, empathetic, high-performing chat experiences that users trust and rely on confidently.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Conversational Design Course equips you with practical skills to build clear, trustworthy financial assistants quickly. You will learn intent mapping, entity extraction, and conversation flow architecture, followed by creating natural dialogues, microcopy, and empathetic responses. Additionally, cover failure handling, compliance, rapid research, prototyping, and measurement to ensure every interaction is safe, efficient, and user-friendly.
Elevify advantages
Develop skills
- Intent mapping: design clear, high-accuracy intents and entities quickly.
- Conversation flows: build reliable multi-turn journeys with smart recovery.
- Voice and tone: craft trusted, empathetic financial assistant microcopy.
- Error handling: script de-escalation, fallbacks, and safe confirmation steps.
- Rapid validation: prototype, test, and optimise conversational UX with data.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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