Internal and External Communication Course
Gain expertise in internal and external communication during critical situations. Master clear messaging, crisis response strategies, and stakeholder updates to safeguard trust, assist teams, and enhance your organisation's reputation in healthcare and other fields. This course equips you with practical tools for effective handling of high-pressure scenarios.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Internal and External Communication Course offers practical tools to manage high-stress healthcare software outages with clarity and assurance. You will learn to evaluate incidents swiftly, coordinate with leadership, and prepare accurate updates for media, clients, and staff. Develop reusable templates, handle approval processes efficiently, and foster enduring trust via transparent, consistent, and organised communication.
Elevify advantages
Develop skills
- Crisis messaging: create quick, clear updates for media, clients, and regulators.
- Internal comms: prepare calm, supportive emails, scripts, and manager briefings.
- Channel strategy: adjust tone and length for social media, email, and executive updates.
- Healthcare outage comms: explain incidents simply within HIPAA and legal boundaries.
- Reputation recovery: develop post-incident reports, apologies, and trust-building plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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