Image Management Course
Gain mastery in image management tailored for SaaS communication professionals. The course teaches crisis handling, brand reputation protection, effective use of templates and tools, sentiment tracking, and transforming incidents into opportunities for building trust through clear, empathetic, and data-backed messaging strategies.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to safeguard and enhance your SaaS brand during intense situations. You will learn to establish solid positioning, create message frameworks for crises, and develop tailored responses for web, email, press, and social channels. Employ ready templates, key performance indicators, simulations, and monitoring tools to handle incidents swiftly, restore trust, and foster sustained reputation improvement.
Elevify advantages
Develop skills
- SaaS brand positioning: rapidly create reliable, people-focused tech reputations.
- Crisis messaging: develop transparent and responsible statements for urgent incidents.
- Multi-channel playbooks: deliver consistent responses via PR, email, and social platforms.
- Reputation analytics: monitor NPS, CSAT, sentiment, and churn to inform decisions.
- Risk and stakeholder mapping: identify key audiences and issues for quick action.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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