Difficult Conversations Course
Elevate your ability to handle tough talks through the Difficult Conversations Mastery Course. Gain skills to dissect conflicts, conduct productive meetings, reduce tensions, negotiate firm agreements, and strengthen team bonds while boosting safety, cooperation, and performance across your workplace.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Acquire practical strategies in this course to manage challenging discussions effectively. Master conflict analysis, emotion control, and leading structured 60-90 minute sessions from start to resolution. Develop expertise in de-escalation techniques, interest-driven negotiation, and action planning to form precise, trackable agreements enhancing safety, collaboration, and sustained organisational outcomes.
Elevify advantages
Develop skills
- Mediation planning: conduct targeted 60-90 minute sessions aligned with common objectives.
- Conflict assessment: identify core issues, stakeholder needs, and operational effects swiftly.
- Negotiation strategies: develop specific, quantifiable pacts ensuring team responsibility.
- Emotional regulation: maintain composure, balance, and integrity during intense situations.
- Advanced dialogue: calm conflicts, rephrase issues, and settle critical workplace disagreements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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