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Difficult Conversations Course

Difficult Conversations Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Acquire practical strategies in this course to manage challenging discussions effectively. Master conflict analysis, emotion control, and leading structured 60-90 minute sessions from start to resolution. Develop expertise in de-escalation techniques, interest-driven negotiation, and action planning to form precise, trackable agreements enhancing safety, collaboration, and sustained organisational outcomes.

Elevify advantages

Develop skills

  • Mediation planning: conduct targeted 60-90 minute sessions aligned with common objectives.
  • Conflict assessment: identify core issues, stakeholder needs, and operational effects swiftly.
  • Negotiation strategies: develop specific, quantifiable pacts ensuring team responsibility.
  • Emotional regulation: maintain composure, balance, and integrity during intense situations.
  • Advanced dialogue: calm conflicts, rephrase issues, and settle critical workplace disagreements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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