Active Listening Techniques Course
Master active listening to handle tough conversations confidently. Learn de-escalation techniques, powerful questioning, and clear action plans to build trust, resolve conflicts, and enhance professional communication skills effectively.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical tools for managing tense conversations calmly. Master de-escalation of emotions, structured questioning, understanding confirmation via scripts, confident action planning, follow-up setting, psychological safety, and energy protection through reflection, preparation, and practice.
Elevify advantages
Develop skills
- De-escalation listening: calm strong emotions with pacing, silence, and empathy.
- Structured dialogues: use proven scripts to open, guide, and close tough talks.
- Action-plan clarity: turn needs into concrete steps, owners, and timelines fast.
- Advanced reflective listening: mirror, label, and reframe complex emotions quickly.
- Role-specific communication: adapt tone for customers, teams, and coaching clients.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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