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Active Listening Techniques Course

Active Listening Techniques Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain practical tools for managing tense conversations calmly. Master de-escalation of emotions, structured questioning, understanding confirmation via scripts, confident action planning, follow-up setting, psychological safety, and energy protection through reflection, preparation, and practice.

Elevify advantages

Develop skills

  • De-escalation listening: calm strong emotions with pacing, silence, and empathy.
  • Structured dialogues: use proven scripts to open, guide, and close tough talks.
  • Action-plan clarity: turn needs into concrete steps, owners, and timelines fast.
  • Advanced reflective listening: mirror, label, and reframe complex emotions quickly.
  • Role-specific communication: adapt tone for customers, teams, and coaching clients.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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