Effective Oral Communication Course
Master clear and confident oral communication for handling tough customer calls and team discussions. This course teaches empathy, de-escalation techniques, and effective policy scripts to manage objections, safeguard your company, satisfy customers, and align your entire support team seamlessly.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you to design clear return and warranty policies, explain rules simply, and guide callers using short, focused scripts. Master de-escalation, empathy, and objection-handling, applying them to concise announcements, call flows, and team huddles. End up creating practical scripts that minimise confusion, foster trust, and ensure customer loyalty.
Elevify advantages
Develop skills
- Empathic call handling: de-escalate tensions, listen actively, and retain upset customers effectively.
- Clear policy scripting: explain returns and warranty terms in plain, confident language.
- High-impact phone scripts: craft 45–180 second calls with clear next steps and objection handling.
- Customer-friendly announcements: write 45–60 second messages that reduce call volume significantly.
- Internal communication coaching: lead team huddles and align agents on consistent tone.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course