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Business Etiquette: Phone, Email, and Text Course

Business Etiquette: Phone, Email, and Text Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Enhance your professional communication skills through this Business Etiquette course focused on phone, email, and text. Gain expertise in crafting clear emails, concise texts, and effective call scripts, while ensuring privacy protection and safe handling of payment information. Develop mastery over tone, structure, de-escalation techniques, and precise documentation to make every interaction efficient, compliant, and trustworthy for customers.

Elevify advantages

Develop skills

  • Master professional tone: Tailor phone, email, and text communications for diverse business scenarios.
  • Write clear emails quickly: Use precise subjects, structured format, and privacy-protected details.
  • Build phone confidence: Verify identities, explain solutions clearly, and de-escalate tensions calmly.
  • Perfect text etiquette: Send concise SMS responses with smart templates, avoiding sensitive data.
  • Maintain compliant records: Document calls, emails, and texts with secure, accurate summaries.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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