Business Etiquette: Phone, Email, and Text Course
This course equips you with essential skills for modern business etiquette in phone calls, emails, and texts. You will learn to communicate clearly and professionally, safeguard customer privacy, address billing and shipping queries effectively, and de-escalate challenging situations calmly, thereby building trust and providing polished customer support in all digital and voice interactions.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Enhance your professional communication skills through this Business Etiquette course focused on phone, email, and text. Gain expertise in crafting clear emails, concise texts, and effective call scripts, while ensuring privacy protection and safe handling of payment information. Develop mastery over tone, structure, de-escalation techniques, and precise documentation to make every interaction efficient, compliant, and trustworthy for customers.
Elevify advantages
Develop skills
- Master professional tone: Tailor phone, email, and text communications for diverse business scenarios.
- Write clear emails quickly: Use precise subjects, structured format, and privacy-protected details.
- Build phone confidence: Verify identities, explain solutions clearly, and de-escalate tensions calmly.
- Perfect text etiquette: Send concise SMS responses with smart templates, avoiding sensitive data.
- Maintain compliant records: Document calls, emails, and texts with secure, accurate summaries.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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