Passenger Service Agent Course
The Passenger Service Agent Training course delivers hands-on expertise in check-in, baggage management, overbooking resolution, support for passengers with reduced mobility, and gate operations. Participants gain confidence to manage high-pressure situations, complex passenger needs, and tight schedules in the dynamic aviation sector, ensuring smooth and professional service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for check-in processes, gate management, baggage handling, overbooking scenarios, and assisting passengers with reduced mobility, families, and unaccompanied minors. It emphasises safety, timeliness, and high service standards through practical scripts, workflows, and regulatory knowledge in a concise programme tailored for frontline aviation roles.
Elevify advantages
Develop skills
- Master international check-in with speed, accuracy, and full regulatory compliance.
- Handle overbooking calmly using proven scripts, fair decisions, and practical solutions.
- Develop baggage handling proficiency including rules, tagging, and quick irregularity resolution.
- Provide dignified assistance to PRMs, families, and minors under time constraints.
- Control gate operations effectively with reseating, aircraft changes, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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