Passenger Service Agent Course
4/5
The Passenger Service Agent Training course delivers hands-on expertise in check-in, baggage management, overbooking resolution, support for passengers with reduced mobility, and gate operations. Participants gain confidence to manage high-pressure situations, complex passenger needs, and tight schedules in the dynamic aviation sector, ensuring smooth and professional service delivery.

4.0 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for check-in processes, gate management, baggage handling, overbooking scenarios, and assisting passengers with reduced mobility, families, and unaccompanied minors. It emphasises safety, timeliness, and high service standards through practical scripts, workflows, and regulatory knowledge in a concise programme tailored for frontline aviation roles.
Elevify advantages
Develop skills
- Master international check-in with speed, accuracy, and full regulatory compliance.
- Handle overbooking calmly using proven scripts, fair decisions, and practical solutions.
- Develop baggage handling proficiency including rules, tagging, and quick irregularity resolution.
- Provide dignified assistance to PRMs, families, and minors under time constraints.
- Control gate operations effectively with reseating, aircraft changes, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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