Airport Service Quality Course
The Airport Service Quality Course equips you with tools to enhance passenger satisfaction and airport efficiency. You will learn to map journeys, redesign queues and processes, establish ASQ indicators, leverage data and technology like sensors and surveys, and implement focused six-month programs that improve reliability, cleanliness, on-time performance, and overall terminal operations for measurable results.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills in the Airport Service Quality Course to map passenger journeys, reduce queues, enhance cleanliness, and optimize check-in, security, and boarding. Master designing ASQ indicators, creating dashboards, utilizing sensors and surveys, stakeholder engagement, and executing a six-month improvement initiative that elevates satisfaction, reliability, and punctuality throughout the airport terminal.
Elevify advantages
Develop skills
- Design ASQ indicators with clear KPIs, targets, and benchmarks.
- Map passenger journeys to identify pain points from curb to gate.
- Redesign processes to optimize queues, staffing, and fast-track flows.
- Deploy smart tech using sensors, surveys, and analytics for insights.
- Lead ASQ change by engaging stakeholders and sustaining improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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